I was excited to use Venum products because they were made in US and other reviews were positive. I called because I couldn't find what I needed on the website. The associate quickly identified what I needed and agreed to email me the part numbers so I could order. I never received an email. I then went back on the site and looked until I found the proper parts and ordered. I received a confirmation quickly. After a week of not receiving my products and the tracking number showing no progress, I emailed to find out what was happening. I received no response to my email. After a couple more days of waiting I went to the website again to find the contact info. It was after hours so I used the help bubble on the site and asked about my order and it confirmed order but nothing else. I left my name, email and phone number but I still received no response. After what is now 10 days I was able to call during working hours. I discussed with the associate my order issues and my aggravation of no response from them. She told me they were busy the Monday I placed my order and it had been misplaced. She assured me everything was in stock and would ship immediately. I received an order confirmation a couple hours later but it said 2 items were back ordered. It was too late to call so again I emailed with a request to substitute the wheel locks with regular studs. Again my email was not returned the next day nor did I receive a phone call. Again I had to take the time to call and speak with an associate. The associate after several trys confirmed that they did substitute before the shipment (thank goodness). I thanked her for doing the substitution and said that she could just cancel the order for the locks and reimburse me. She said that since they did the substitution we should call it "even". I said ok even though there was a $13 difference because I really need the back ordered rings and I didn't want to make any other issues. I have received most of my product now and the workmanship and quality is very good and I am happy with them. I hope to receive the rest of my order but that is yet to be updated as to when to expect shipment. Venum was recommended to me and as I said the quality and workmanship is very high. I'm not sure I would order from them again because if it's this hard to order what would happen if I had had issues and needed to return.