Frequently Asked Questions

How can I become a vendor?

Give us a call or send us an email so we can send you our dealer application and get you set up with an online account today.

Wholesale discounts vary.

WHAT PRODUCTS AND SERVICES DOES YOUR COMPANY SPECIALIZE IN?
We specialize in a wide range of wheels and wheel accessories accessories including:
  • Custom wheels
  • Custom wheel caps
  • Custom wheel spacers
  • Billet lug nut caps
  • Wheel adapters
  • Wheel spacers
  • Lug nuts and lug bolts
Forged Wheels:
  • Dually Wheels
  • Drag Pack Wheels
  • Beadlock Wheels
  • Offroad Wheels
  • 1 Pc Mono
  • 2 Pc Wheels
  • 3 Pc Wheels
  • Duo Blocks

We also offer the following services:
  • milling | lathing services
  • private labeling
  • powder coating
HOW CAN I PLACE AN ORDER FOR YOUR PRODUCTS?

You can easily place an order through our user-friendly website. Simply browse our product categories, select the items you want, add them to your cart, and proceed to checkout. If you need any assistance, feel free to contact our customer support team.

Are adapters/spacers sold individually or as 4 piece sets?

We sell our adapters and spacers as individual pieces unless specifically stated in a kit. Most items will only have the option for 1 Pc while a select few have the option for 4 Pcs. Please read the product description carefully.

We have moved away from selling kits because items are made to order. We will make the adapters/spacers specifically for your order. Please do not assume the pricing reflects an entire 4 piece set.

ARE YOUR PRODUCTS COVERED BY A WARRANTY?

Yes, we stand behind the quality of our products. Most of our items are covered by a warranty against manufacturing defects. The warranty period and terms may vary depending on the product. Please refer to the specific product page or contact our support team for more information.

Any modifications or alterations on our products voids all warranty and returns will not be allowed.

ARE YOUR PRODUCTS COMPATIBLE WITH ALL VEHICLE MAKES AND MODELS?

Our products are designed to fit a specific vehicle makes and models. It's essential to choose the correct specifications
for your specific vehicle to ensure a proper fit. Our team can help you with any compatibility questions you may have.

DO YOU OFFER CUSTOMIZATION OPTIONS FOR WHEELS?

Yes, we offer customization services for wheels. Whether you want a specific finish, color, or design, we can create custom wheels that reflect your individuality and style.

CAN I RETURN OR EXCHANGE PRODUCTS IF I CHANGE MY MIND?

We want you to be satisfied with your purchase. Please keep in mind that most of our products are made to order. If you change your mind about a product, you may be eligible for a return within a certain period with the charge of a restocking fee. Please review our return and exchange policy on our website or contact our support team for more details.

HOW CAN I CONTACT YOUR CUSTOMER SUPPORT TEAM FOR FURTHER ASSISTANCE?

You can reach our customer support team through email at support@vnmwheel.com, phone at 310-763-1437, and live chat. Visit our "Contact Us" page on the website for all the relevant contact information.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you'll be able to see available shipping options for your location. Certain items are not available to ship internationally due to increased costs for size and weight.

Can I get an invoice for accounting?

A printable invoice is available on your order confirmation page as a PDF download.

DO YOU HAVE ANY FINANCING AVAILABLE?

YES! We offer financing through Affirm, Shop Pay, and Snap Finance.

Affirm and Shop Pay are available at checkout.

If you are interested in Snap Finance's affordable lease-to-own option, contact us so we can send you a financing application. More information is available on their website.

Can I split payment between two payment methods?

If you want to split a payment between two or more methods you will need to contact us. Orders will not be processed until order is paid in full. Not every order will be available for split payments. Only management can process split payments.

How long do orders take to ship?

Most items are made to order.

To ensure efficiency, different sizes are cut on different days of the week. Most adapters/spacers are processed within 1-2 weeks depending on queue lengths. We use an automated software to send production updates for adapters or spacers only. You will receive an email/text when the manufacturing department receives your order and another email/text when they have begun the milling process.

Powder coated services vary on powder availability and required production time. Items are prepped, powder coated, and placed in oven. To achieve the correct color, two or three coats are required. Cooling times may also delay order fulfillment. Powder will chip in transit if not properly cooled before shipping. Custom or out-of-stock powders will require at least 2 business to reach our warehouse.

Wheels are not kept in stock. Manufacturing varies on availability of raw materials. Any customizations require customer approval before machining can begin. Queue lengths vary. We aim to fulfill your wheels orders within 3-4 weeks. Delays in raw materials, design details, and powders may delay fulfillment date. Wheels are shipped in either FedEx Ground or FedEx Freight.

Issues with production do arise and delay fulfillment. We try to work as efficiently as possible; however if the items do not pass internal inspection, we are required to fix the problem before shipping your order. This will delay your order's fulfillment. Manufacturing issues are not automatically reported on our automated software, so we ask that you contact us for a more accurate order status.

What is the powder coating process?

For custom powder colors: enter the color name in the notes area on your cart. There will be on option to "Add order note     +" or "Add notes   +" on the cart page before checkout. You can also contact us after your purchase to add the color. Most of our custom colors are from prismaticpowders.com. 

We buy our powders from a few vendors both locally and across the United States. We try to keep most of our popular colors in stock at all times. If you order lug nuts and the powder color is in stock, they will be powder coated within 7-10 business days and shipped using FedEx 2 Day shipping. For our least popular powders and for custom powder colors, we need to order from the vendor before we can start working on your order. Most of our vendors are also on a made-to-order platform, so a color may take anywhere from 1 day to 1 week to ship to us. Some powder coating requires a chrome base, if this is the case we require at least 1 extra day to process because the chrome must completely set before we can powder coat the second color. 

We automate our system to create labels for all of our powder coated lug nut orders. So you may see a tracking number on your order but it may not ship out right away.

More information available here: blog.